The day you submit any business to any of our companies, it will also reside on our advanced tracking system. From start to finish on all of your business, whether fixed or variable, life or annuity, term, permanent, or even the most difficult sub-standard risk, we are dedicated to placing your cases. Our knowledgeable staff of brokerage directors and sales support specialists carefully follows each case to completion, so you don’t have to.

At the end of the day, you know your business better than anyone. If ever you have a problem with a case, our dedicated support staff will listen and react promptly.

Submitting New Business

Click the links below to view a timeline and frequently asked questions for submitting new business

Case Mgmt Team

Naomi Stekol
Case Manager
(800) 965 5234 x413

Holly Bessell
Case Manager
(800) 965 5234 x703

Formal Applicatons

> Brokerage Directors
• Brokerage directors run illustrations
• Brokerage directors work with agent to determine suitable carrier and product
• Determines comp level with the agent

> Licensing
• Agent completes appointment paperwork for specific carriers
• Sets-up web site ID for agent
• Coordinates comp level with carrier

> Agent submits application to LBFG
• Confirm agent’s appointment paperwork completed
• Scrub application, check for completeness
• Order exam, labs, ekg, (unless agent has already ordered)
• Acknowledge receipt of application via email to agent

> Submit application to carrier
• Notify agent that application has been submitted
• Confirm receipt of application with carrier
• Carrier does initial review of app
• LBFG notifies agent of outstanding requirements via email or phone
• LBFG checks on status of exams, labs, etc
• Weekly follow-up with carrier / agent of case status, or if changes occur
• APS’s ordered after underwriter has reviewed app and exam.
• If agent doesn't provide APS, it is ordered by carrier or LBFG based on carrier
• Review of one APS may prompt underwriter to request additional APS’s
• Communication with agent continues until all requirements are received

> Underwriter makes offer
• Agent is notified of offer
• If necessary, brokerage directors will run new policy illustration
• Carrier reviews entire case for completeness
• If requested, offer is accepted or rejected
• LBFG instructs carrier to issue policy

> Carrier issues policy
• LBFG notifies agent
• LBFG logs in Agency Works any changes (face amount, product, etc. . . )
• Policy sent to agent either directly by carrier or by LBFG (varies by carrier)
• Agent notified weekly of delivery and deadline until delivered
• Extension requested if needed

> Agent delivers policy
• Agent sends delivery requirements to LBFG
• LBFG reviews for accuracy and forwards to carrier

> Policy placed InForceCommissions

> Post Issue Service Work
• Agent handles directly with carrier
• LBFG will offer guidance if needed but does not process InForce policy service work

How often should I expect to be updated on my formal applications?
We will notify agents weekly on the status of their cases or more frequently if material changes warrant more communication. Outstanding cases of more than 45 days are updated with agents twice weekly. Agents may also check case status online at www.lbfg.net.

What is the time frame from application submission to policy issue?
All cases and completion times will vary. The completeness of your application and your prompt response to your case managers requests for outstanding requirements will help get your policy issued as quickly as possible.

Informal Applicatons

> Agent and client complete pre-applicaton

How often should I expect to be updated on my informal applications?
Updates will be provided weekly or more frequently if material changes occur.

What is the time frame for informal applications?
Quick quotes are provided in less than one week, sometimes as quickly as 24-48 hours.The time frame for “traditional” informals depends on how quickly the APSs can be obtained.Once all APSs are received, you should expect a tentative medical offer from CPR within one week, sometimes less.